Withdrawals Cleared

Account Verification at Smash Casino

Every licensed operator runs an identity check, and ours takes up to 9 hours once your documents arrive in readable shape.

Start the check

Licensed and auditedRegulated under ALSI-631218 by Anjouan Offshore Finance Authority, with independent audits by QUINEL and BMM Testlabs

Mid-Check Right Now

Who Runs the Check, and How Fast?

It answers the one worry most player have with the check: that it drags on for days without a reason.

Who checks

Smash Casino LLC

Under which licence

Anjouan Offshore Finance Authority, ALSI-631218

How long

up to 9 hours

When it is mandatory

at the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Straight Through

Why Did Your Upload Get Rejected?

It removes the fear of being bounced back over small photo faults you could fix before sending.

Why Did the Glare Ruin It?

Photograph the whole identity document on a dark, flat surface with all four edges inside the frame. Skip the flash, because glare over the printed text is the reason most retakes happen.

The Utility Bill You Already Have

Send a proof of address issued in your own name, dated recently, and showing the street and suburb clearly. Screen grabs of a banking app often fail, so use the original page.

Leave Your First Digits Hidden

Show the payment card from the front, with the middle digits covered and your name still readable. Only the last four numbers have to stay visible for the check.

How Long Is the Wait?

Close the tab and let the reviewer work; the answer lands within 9 hours. Keep your phone nearby, since one blurred corner can mean a single re-upload request.

While You Gather Them

Send It Once, Send It Right

Photo quality decides the outcome here, which is why we publish the exact standard instead of leaving you guessing.

Photo ID

Confirmsyour name, face and date of birth

Must showall four corners, clear print, no glare

Proof of address

Confirmswhere you actually live

Must showyour name, street, suburb, recent date

Payment card image

Confirmsthe card is yours

Must showfront side, name visible, middle digits covered

Before You Cash Out

Send Your Documents Before They Hold the Payout

We run the check at set points, so nobody is surprised mid-session.

Before the Payout, Not After

Cash out for the first time and the check starts here, because the licence requires a verified player before money leaves the account. Photo ID, proof of address and a card image are what we ask for.

Prove the New Route Is Yours

Switch to a payment method we have not seen on your account and we confirm the new route belongs to you, usually with a card image or a fresh statement. This is about matching the money to the person.

When Your Pattern Shifts

A deposit or withdrawal far above your usual pattern brings a source of funds question, plus documents that explain where the money sits. We are reading the pattern, not your character.

Limits Up, Checks On

Ask us to raise your deposit limit and we run checks again before agreeing, so higher spending is backed by documents on file. Expect an ID and proof that the money is yours to spend.

A Routine Licence Step, Not a Charge Against You

Hold a licence from the Anjouan Offshore Finance Authority and AML rules apply to every player. Smash Casino LLC works under ALSI-631218, so the compliance team has to see where deposits come from. Treat the request as paperwork, not suspicion: most players answer it once and move on.

Send whichever of these fits your situation; the team tells you what is missing.

Bank statements showing salary credits
Payslips from your employer
Recent tax return or notice of assessment
Contract or invoice for freelance income
Statement for savings or an investment account

Common Refusals and Their Fixes

Out of Date, Out of Luck. An expired card or licence proves nothing about today, so the reviewer has no way to accept it. Send the current version instead. Renew the ID and photograph the new one Check the expiry date before you shoot

A Photo We Can Read. A photo that cuts an edge or blurs the text cannot be read, so the reviewer cannot confirm the details against your account. Rest on a flat surface in daylight Fit all four corners in the frame

You Moved or Changed Your Name. Details that disagree between your profile and your papers leave the reviewer unable to match the two, so the file stalls until they line up. Update your profile to match the paper Attach a statement showing the new address

Quick Replies

Your Payout Is Waiting On Paperwork

The worry most players bring is that one blurry photo will freeze their payout.

Once the check is done, can I forget about the paperwork?+

Yes, in normal cases one approved set covers your account for good, so nothing is re-sent on your next cashout. Fresh papers are only requested if the ones on file expire or your details change.

What keeps my ID photos from leaking?+

Your files travel over 128-bit SSL encryption and sit in a restricted system that only the verification team opens. The casino holds them for the check alone and does not pass them to advertisers.

What is the simplest way to get the photos uploaded?+

Use the phone in your hand and shoot in daylight, then send the file straight from your camera roll. No extra gear or printing is needed.

What happens if the team rejects one of my files?+

Expect a short message naming the fault, usually glare, a cropped edge or a missing corner. One fresh copy sent to [email protected] clears it, and the rest of your set stays on file.

When does the check come up, at sign-up or at cashout?+

Papers are due at the latest before your first withdrawal, and the team may ask sooner, at registration or your first deposit. Sending them early keeps the payout queue short.