Your account controls

Smash Casino responsible gambling: limits you set

Play only from 18, and every Smash Casino account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set your limit

Licensed and auditedRegulated under ALSI-631218 by Anjouan Offshore Finance Authority, with independent audits by QUINEL and BMM Testlabs

Protection, listed

What changes before play and what waits till it hurts

Straight facts from the account, because a limit only helps when it is set before the first spin.

Minimum age18+

Licence heldAnjouan Offshore Finance Authority, ALSI-631218

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Choosing a limit

Set the pace before you play

That a limit means paperwork and phone calls: it sits in your account, ready when you need it.

New to the account

A deposit limit caps how much you can add to the account over a set stretch. Switch it on before your first session, at the number your budget allows.

Spending you chose

A loss limit stops the account taking more than you decided to spend once the balance falls. Set it while you are calm and ahead, not while chasing a bad run.

A nudge about time

Session time reminders flag how long you have been playing, at intervals you choose. Turn them on if time tends to disappear once you are spinning.

Room to step back

A cooling-off period pauses the account completely, so no play can happen for the stretch you set. Choose it when you want a break without closing anything down.

A firmer stop

Self-exclusion closes gambling on your account for the period you pick, and marketing stops with it. Reach for it when you want the decision made firmly and for longer.

Your next move

A limit set in a few minutes

You will have a deposit or loss limit in force before you next put money in.

Logged in and ready

Log in and open your account settings from the profile menu. Check that the details on screen are yours before you change anything.

Open the limits section

Find the limits section, where deposit, loss and time controls sit together. Everything here applies to this account only, so nothing carries over elsewhere.

Which one fits?

Pick the limit type that matches your worry, then choose a figure you can live with on an ordinary week. Deposit covers what goes in, loss covers what goes out.

Seeing it listed

Confirm the change, then reopen the settings page to see the limit displayed. If it is missing, message support and ask them to check with you.

Is gambling still fun for you?

Catching these early is easier than catching them late. Gambling is entertainment with a cost, so if the cost is outrunning the fun, a deposit cap or a pause is the simplest first step, and both sit in your account.

If a few of these feel familiar, that is information, not a verdict on you.

Chasing a loss with a bigger deposit
Playing past the point you planned to stop
Keeping sessions quiet from people close to you
Borrowing or dipping into bill money to play
Feeling restless or low between sessions
Telling yourself one more spin will fix it
Deposits creeping up month after month

Free support, no judgement

Free help across this country, day or night

After reading this you will know exactly who to contact, what it costs, and what stays private.

National Gambling Helpline

A free line for players and for family members, answered every hour of every day, and it stays confidential. Counselling also runs by chat and email, with self-help tools and a directory of services near you. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings across the country where people who gamble sit with others in the same position, and relatives are welcome too. Groups meet in person and online; check the listings for a time and place close to you. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, separate from the betting side of things, and open on weekdays during business hours. Advisers help you map what is owed and talk to creditors on your behalf. ndh.org.au

Pause, close, or register nationwide

Pause your account for now. A time-out freezes your access for a set stretch, from hours to a few days, and it starts the moment you switch it on in your profile. Play resumes on its own at the end, so it suits a rough evening or a busy week.

Shut the door for longer. Closing access through self-exclusion locks you out for an extended stretch and is not undone early, whichever way you set it. You choose it in your account settings, and once it is live, nothing in the lobby is reachable until the period runs out.

One form, every provider. BetStop, run by the Australian Government through ACMA, covers licensed wagering providers nationwide and keeps you off their books and their marketing lists. The shortest period is three months, up to lifetime, and you apply online through the register in about five minutes. betstop.gov.au

Ask for the age check and the helpline

Send the ID early. Registration asks for a date of birth, and photo ID is checked before the first withdrawal leaves the account. Any account held by someone under 18 is closed once the check shows it.

Locked before the app opens. A filter installed on the shared phone or laptop stops gambling pages opening before a child picks the device up. Choose one that covers every browser and cannot be switched off without a password you keep.

What can a parent do? Raising the subject calmly, without blame, usually works better than an argument about money. Relatives can call the National Gambling Helpline on 1800 858 858 at any hour for their own guidance.

Quick replies

Clear answers before you commit

You will finish knowing which pause fits, what a permanent close involves and what cannot be undone.

What does a cooling-off period actually stop in my account?+

Your cooling-off period blocks the account for the time you chose, so the lobby, deposits and bets sit closed until it ends. No one lifts it early. Play opens again once that stretch has run out.

What age do I need to be to hold an account?+

Age is the first thing checked on a new profile: only adults of 18 or over may hold an account here. Photo ID confirms it, which protects younger people and keeps the account with the person using it.

Can support shut my account permanently if I ask them to?+

Yes. Email support at [email protected] and ask for permanent closure rather than a break. That closes the account with us; BetStop, the national self-exclusion register, is a separate step if you want one block covering other licensed betting providers too.

Do the limit controls work the same on a mobile browser?+

They do. The mobile version carries the same account section, so deposit and loss limits sit where they do on a desktop. Nothing changes but the screen size.

Can I undo a self-exclusion before the period runs out?+

No. A self-exclusion covers the whole stretch you picked and is not cut short, so there is nothing to click that brings play back sooner. If you want a softer option next time, a cooling-off period is the shorter route.